A compelling read about air rage in the post-911 age, this novel takes an inept pilot, an airline bent on destroying its own reputation through horrible customer service, flight crew members who are either deliberately cruel or overworked, angry passengers, and one passenger with a justified grudge, and mixes the elements together for a potboiler. Add in some international intrigue and misjudgments by the military, and it drives up the tension that much more. The fact that airlines are increasingly treating their passengers with such disdain gives the book that much more of a grounded feel to it.
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